“’The reality in most people’s worlds right now is that chat bots are everywhere,’ said Michele Forney, a senior elections expert at the Elections Group and a former election administrator in Arizona who worked to prepare state election officials this year. ‘You go to get your car insurance, and the website says, ‘how can we help you?’ That’s a chatbot and that’s not a live person. Chatbots should be giving us good information in whatever languages are necessary for the community.’”
